If you have forgotten your password, you can resort to password resetting function. After you have filled the right basic information, the new password will be automatically sent to your registered email box. If you can not normally receive our e-mail, please contact our staff. Upon verification, customer service staff will reset your password. To ensure the security of your account, please immediately login the member center to change your password after receive a new password.
Only with the correct user name of the registered email, you can retrieve the password.
Please open below link and get your password reset.
Below screenshot for your reference.