Welcome to shop in Lockartist,this page is going to help you solve problems during your purchasing,please contact the customer service representative if below common question can’t solve your problem.


1.Is the Locksmith tool and devices you sold on Lockartist genuine?

Yes,we are distributors of the manufacturer,all products we sold are original brand.


2.Will you hold the order and ship it at a later time?

We regret that online orders cannot be held for later shipment. We can, however, delay shipment if the order is placed through our Customer Service Center. Please call 0086(0)29 68888258 and a sales associate will be happy to complete your order.


3.What forms of payment are accepted for online purchases?

We accept the Credit Card, Visa, MasterCard, PayPal.


4.Will Lockartist send an order confirmation via email?

Yes. If you provide your email address when placing an order, we will send you a message confirming your order within 24 hours.


5.How can I find out the status of an order placed online?

Your order becomes available for online status-tracking 24 hours after it is placed. You can track your order status online by visiting the "Order Tracking" page. Alternatively, you can call 0086(0)29 68888258 and ask us to check your order status.



6.How can I make a change or cancel my order?

To make a change or cancel your order, please contact Customer Service at 0086(0)29 68888258. We cannot accept returns on final-sale or special-order items, or on items damaged through normal wear and tear.


7.What is Lockartist's return policy?

Please inspect your purchase immediately and notify us of any damaged, incomplete, or inaccurate shipments. If you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a refund of the merchandise value. An original receipt is required for all returns and exchanges.



Delivery fees are non-refundable.Returns with the original receipt will be refunded in the original form of payment


How to Return an Item:

First you contact our customer service representative then you can return your item via courier we agreed to use.


Items non-eligible for returns or exchanges:

Final sale items

Items damaged through normal wear and tear


9.Can orders be shipped to foreign countries?

Yes. we are pleased to provide an enhanced international shopping experience for customers in various foreign countries. Usually we will send item out through Goods forwarder.